Reference

How Our Legal Terms Protect Your Account

These terms set out your rights and obligations when you access play7jili, including how your account data is held, how transactions via GCash, Maya, and InstaPay are governed, and what you can do if something needs to change.

Philippines-applicable termsGCash, Maya, InstaPay coveredAccount data rights includedEligibility conditions apply
play7jili How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a change to your account data, or need a copy of the information we hold, our support team handles all of these through the channels below. For account-specific queries — including transactions processed via GCash, Maya, or InstaPay — have your registered account details ready before you reach out.

Live Chat Reach us through the live chat widget inside your account. It connects you directly to a support agent who can pull up your account record and handle legal queries.
Email Support Send formal legal requests, data access queries or written complaints to our support email. We acknowledge receipt and aim to respond within a reasonable period.
Account Help Centre The Help Centre inside your account covers common legal questions — account closure, data deletion requests, and transaction dispute steps — with clear instructions.
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling are practical commitments, not just policy language. Here is what that looks like in practice across the four areas that matter most to you.

Data We Hold

We collect account registration details, transaction records for GCash, Maya and InstaPay payments, and session activity. You can request a summary of what we hold at any time via support.

Cookies and Tracking

We use cookies to keep your session active and to remember your account preferences on mobile and desktop. You can manage cookie settings through your browser; some features require session cookies to function.

Account Security

Account access uses OTP verification linked to your registered mobile number. SSL encryption covers all data in transit. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Retention and Deletion

We retain transaction records as required by applicable law. You may request account closure and data deletion through support; some records are retained for a statutory period even after closure.

Common Legal Questions From Our Players

These are the questions we get most often about our legal terms, data practices, and account rights. If your question is not answered here, live chat or email support can help with specifics tied to your account.

These terms apply to anyone who creates an account and accesses the platform. Use is permitted only where local law in the Philippines allows it, and eligibility conditions apply at registration.

Yes. Send a data access request through email support or live chat. Include your registered account details so we can locate your record and respond accurately.

Transaction records — including GCash, Maya and InstaPay payment history — are retained for a statutory period after account closure, as required under applicable law. We do not delete them on request within that period.

Contact live chat with the transaction date, amount, and the payment method used — GCash, Maya or InstaPay. Our team will review the record and follow up within a reasonable timeframe.

Yes, terms are updated when needed. We notify you through your registered contact details. Continuing to use the platform after notification means you accept the updated version.

Submit a closure request through live chat or email support. We will confirm the request, process any outstanding withdrawals to your GCash or Maya wallet, and then close the account.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.